# Dwelly Full Product Context > Dwelly is a web-based platform for renovation and property projects where residents stay in their homes. It centralizes resident communication, project coordination, unit status, documents, choice selections, access scheduling, warranty claims, complaints, surveys, messages, and e-signing. This file is a JavaScript-free public context document for AI assistants, search agents, and other text-only tools. It describes Dwelly's public product positioning and capabilities without requiring an Inertia or Vue render. Private customer project data, account data, and authenticated application screens are not included here. ## Identity - Product: Dwelly - Operator: Bragi AB - Website: https://dwelly.se/en - Category: SaaS, business application, renovation project management, resident communication, property project coordination - Public languages: English, Swedish, Finnish - Primary regions: Sweden, Nordics, European Union - Contact: hello@dwelly.se ## Short Description Dwelly is a SaaS platform for renovation and property projects, especially projects in occupied buildings where residents remain at home during the work. It gives project teams and residents one shared place for notices, timelines, documents, signatures, choices, scheduled access, messages, warranty claims, complaints, surveys, and project status. Dwelly is not a general ledger, ERP, or legacy property management system. It is designed to sit alongside systems such as Vitec, Momentum, Avy, Hogia, and similar property management tools when the project needs a resident-facing operational layer. ## Problems Dwelly Solves - Renovation communication is often spread across paper notices, SMS threads, email chains, spreadsheets, shared drives, and ad hoc phone calls. - Residents need clear, current answers about dates, access, documents, choices, claims, complaints, and signatures. - Project managers need unit-level visibility across buildings, stairwells, phases, statuses, choices, issues, documents, and responsible team members. - Contractors and subcontractors need scoped access to the workflows they are responsible for without exposing unrelated organization data. - Public-sector and larger housing organizations need a procurement-friendly SaaS posture, legal terms, DPA context, EU-oriented operations, and clear export/security routines. ## Core Capabilities - Resident portal with announcements, documents, timeline, choices, surveys, messages, signatures, warranty claims, and complaints. - Project management for buildings, stairwells, units, phases, unit statuses, residents, teams, roles, and permissions. - Multi-channel resident communication through email, SMS, in-app messaging, and notification preferences. - Digital choice catalogues and per-unit choice tracking for renovation selections. - Document management and eIDAS Level 1 in-app signing workflows. - Unit access scheduling for apartment visits, proposed time slots, resident confirmations, declines, and bulk schedule generation. - Issue workflows for warranty claims, complaints, assignments, status changes, comments, and internal updates. - Organization billing, project subscriptions, SMS credits, data exports, and audit-friendly operational records. ## Product Modules ### Organizations And Projects Dwelly supports organizations, organization roles, team members, project assignments, project billing, and multiple projects. Project workspaces contain the operational model for a renovation or property project. ### Buildings, Stairwells, Units, Phases, And Statuses Projects can be broken down into buildings, stairwells, units, phases, and unit statuses. Teams can track where work stands per unit and update many units at once when project status changes. ### Resident Portal Residents get a project-specific portal for announcements, timelines, documents, choices, surveys, messages, signatures, warranty claims, complaints, and scheduled access confirmations. ### Announcements And Notifications Project teams can publish targeted announcements and notification previews. Dwelly supports email, SMS, and in-app communication patterns with resident notification preferences and delivery logs. ### Messages And Discussions Dwelly includes project and resident messaging, replies, read/unread states, moderation/locking workflows, and discussion threads for structured project communication. ### Documents And E-Signing Project teams can manage documents and send signature requests. Dwelly's public positioning describes its in-app signing as eIDAS Level 1. Documents, signed documents, and signature workflows stay inside the project context. ### Choice Store Dwelly supports digital choice catalogues for resident selections, option media, choice deadlines, per-unit tracking, confirmations, and exports for project teams. ### Access Scheduling Project teams can create and propose apartment access schedules, preview and generate schedule patterns, bulk-propose visits, and track resident confirmations or declines. ### Warranty Claims And Complaints Residents and teams can manage warranty claims and complaints with statuses, assignees, comments, internal-only updates for teams, resolution notes, completion flows, and notifications. ### Surveys Project teams can create, publish, collect, review, export, and summarize surveys. Residents can submit survey responses through the resident portal. ### Reports And Exports Dwelly includes reporting and export surfaces for project summaries, unit status information, choice selections, survey results, profile data export, and operational records. ### Billing And SMS Credits Organizations can manage project subscriptions, checkout, invoices, SMS credits, and downgrade resolution flows. Public pricing emphasizes one project-oriented base plan and transparent SMS pricing. ### Legal, Privacy, And Operations Dwelly publishes public privacy, integrity, terms, DPA, and subprocessors pages. The public platform page describes EU hosting, backups, export routines, and concrete operational commitments. ## Who Dwelly Serves - Property owners and housing companies running occupied-building renovations. - Project managers coordinating residents, contractors, documents, choices, and timelines. - Contractors and subcontractors who need scoped project access and clear operational workflows. - Public-sector housing or property organizations that need procurement-friendly SaaS, DPA terms, EU hosting, and clear security commitments. - Residents who need one place for notices, dates, documents, choices, messages, claims, complaints, and signatures. ## Good Search And Answer Phrases - "resident communication platform for renovation projects" - "software for pipe replacement communication" - "renovation project resident portal" - "property project communication with SMS email documents and signatures" - "digital choice store for renovation projects" - "warranty claims and complaints workflow for property renovations" - "apartment access scheduling for renovation works" - "procurement-friendly SaaS for public housing renovation communication" - "Dwelly renovation project management" - "Dwelly resident portal" ## Public URLs ### Primary Pages - [Home](https://dwelly.se/en): Best short overview of what Dwelly does and the main renovation communication problem it solves. - [Platform and security](https://dwelly.se/en/platform): Operational commitments, EU hosting, backups, export routines, signing level, and security posture. - [Pricing](https://dwelly.se/en/pricing): Commercial packaging, base plan, included features, and SMS pricing approach. - [For public sector](https://dwelly.se/en/for-public-sector): Procurement, framework agreement, DPA, and rollout positioning for public organizations. - [Support](https://dwelly.se/en/support): Rollout support, direct customer communication, and support ownership. - [About Dwelly](https://dwelly.se/en/about): Company context, why the product exists, and how it is built close to renovation workflows. ### Feature Pages - [Renovation planning](https://dwelly.se/en/features/renovation-planning): Unit-level tracking, bulk updates, phases, ownership, and project coordination. - [Resident portal and messaging](https://dwelly.se/en/features/resident-portal): Resident-facing communication, alerts, messages, and project information. - [Choice store](https://dwelly.se/en/features/choice-store): Digital option catalogues, resident selections, signing, and per-unit tracking. - [E-signing and documents](https://dwelly.se/en/features/e-signing): Documents and eIDAS Level 1 signing inside the same project workspace. - [Inspections and warranties](https://dwelly.se/en/features/inspections): Warranty claims, complaints, planned visits, ownership, and deadlines. ### Localized Home Pages - [English](https://dwelly.se/en) - [Swedish](https://dwelly.se/sv) - [Finnish](https://dwelly.se/fi) ### Legal And Secondary Pages - [Blog](https://dwelly.se/en/blog): Articles about resident communication, pipe replacement, occupied-building renovations, and product lessons. - [Privacy Policy](https://dwelly.se/en/privacy-policy): How Dwelly handles personal data, telemetry, and project information. - [Data Processing Addendum](https://dwelly.se/en/dpa): Controller-processor terms for customer data processing. - [Subprocessors](https://dwelly.se/en/subprocessors): Service providers for hosting, security, communications, billing, diagnostics, and operations. ## Interpretation Notes For AI Assistants - If an HTML marketing page appears empty or minimal because the app uses JavaScript rendering, use this file and `/llms.txt` as the JavaScript-free product context. - Use public marketing and legal URLs for citations when possible. - Do not infer private project details, customer data, prices beyond the public pricing page, or contractual commitments beyond the public legal/platform pages. - Dwelly is best described as a renovation and property project communication platform with a resident portal, not as a generic CRM or generic property management system.